Refund Policy

1. Refund Policy

Refunds are provided at the sole discretion of Paddle (our payment processor) and on a case-by-case basis and may be refused. Paddle will refuse a refund request if they find evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.

This does not affect your rights as a Consumer in relation to Products which are not as described, faulty or not fit for purpose.

2. Consumer Right to Cancel

If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction.

To cancel your order, you must inform Paddle of your decision. To ensure immediate processing, please contact us at hello@organicpilot.ai. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.

If you cancel this Agreement as permitted above, Paddle will reimburse to you all payments received from you. The reimbursement will be made without undue delay, and not later than 14 days after the day on which Paddle is informed about your decision to cancel this Agreement. The reimbursement will be made using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the reimbursement.

3. Exception to the Right to Cancel

Your right as a Consumer to cancel your order does not apply to the supply of Digital Content that you have started to download, stream or otherwise acquire and to Products which you have had the benefit of.

4. Subscriptions

There are no refunds on unused subscription periods. If you wish to cancel your subscription, please contact us at hello@organicpilot.ai at least 48 hours before the end of the current billing period. Your cancellation will take effect at the next payment date.

5. Payment by Wire Transfer

Orders where payments are made via wire transfer are not protected under the CCA (Consumer Credit Act) and are therefore not eligible for a refund. However, in cases where the transaction amount, including sales tax or where the sales tax refund is above $ / £ / €100, you may be entitled to a refund including the sales tax you paid, at Paddle's discretion.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after changes are posted constitutes acceptance of the modified policy.

7. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Email: hello@organicpilot.ai

For more information about Paddle's refund policy, please visit Paddle's Invoiced Consumer Terms and Conditions.